Frequently Asked Questions

Everything you need to know about shopping with Alkaram.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to the courier's website to monitor your shipment's progress.

What is your return and exchange policy?

We offer a 14-day return and exchange policy for unused items with original tags and packaging. Please note that sale items are generally non-refundable unless they are defective.

Do you offer international shipping?

Yes, Alkaram ships globally. Shipping costs and delivery times vary by destination and are calculated at the checkout page.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), as well as Cash on Delivery (COD) for domestic orders within specific regions.

How do I ensure I pick the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between unstitched fabrics and ready-to-wear collections.

Can I cancel my order after it has been placed?

Orders can be cancelled within 12 hours of placement, provided they have not yet been processed for shipping. Please contact our customer support team immediately for assistance.